Troubleshooting File Drop Automation

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There are a number of different components that must be configured and working properly in order for File Drop Automation to receive and process print jobs effectively.

If any of these components encounter a configuration issue, the system will stop working. Fortunately, we have an effective way to troubleshoot and identify where the issues are.

Core components to a File Drop Automation system:
Source - this is the system that you are sending the print jobs from (IE = LIS, ERP, CRM, IMS, etc)

  1. Source - System you send the print jobs from
  2. Middleware - QRlogix Software
  3. Microsoft Services App
  4. Printer driver and connection
  5. Printer

The following video shows how to troubleshoot and identify the source of printing issues with File Drop Automation.

For effective troubleshooting, please coordinate with your IT team. They will be able to provide access to the service application and ensure an efficient path to resolve the issue.

To learn about building File Drop Service templates, please watch the video below:

For more assistance with Fille Drop Automation, please contact QRlogix Support.

How to Get Help
Multiple ways to get support for QRlogix Software, including phone, email, video tutorials, user manuals, and in-app resources.
QRlogix Support CenterQRlogix Team

 QRlogix Software Support

 Web Support
support.qrlogix.com

Email Support
Support@QRlogix.com

Phone Support
800-650-0632