How to Get Help
QRlogix provides comprehensive support to ensure you get the most out of your software. Whether you prefer phone support, self-service resources, or video tutorials, we've got you covered.
Support
Hours: Monday - Friday, 9 AM - 5 PM EST
Email Support
Email us for:
- Non-urgent questions
- Detailed technical issues
- Template design questions
- Template edit requests
- General inquiries
We'll respond to support inquires as soon as possible.
Phone Support
800-650-0632
Our phone support team is available to help with:
- Emergencies
- Installation issues
- License activation issues
- Troubleshooting errors
Printer and Printer Driver Support
For support with printer issues or driver installation or setup issues, please contact the organization that sold you the printer.
Contact your printer sales team for support with:
- Printer issues
- Driver installation assistance
- Hardware troubleshooting
The company that sold you the printer has support resources in place to ensure your printer or driver issue is resolved as quickly as possible.
What to Have Ready When Contacting Support
To help us assist you faster:
- Contact information - Organization name, Contact, Email, Phone
- QRlogix Software version number (Setup and Preferences - bottom of page)
- Error messages
- Screenshot of issue or error
- Detailed description of issue or request
- Template file (attach)
- Sample image of label (if relevant)
- Sample data file (for File Drop Automation only)
Common Questions
How do I check my software version?
- Open QRlogix Software
- Click Setup and Preferences
- Version number is displayed at the bottom
Can I request remote assistance?
Yes! Depending on the situation, we can access your system for remote troubleshooting. Contact us by email to schedule a remote support session.
Do you offer training?
Yes, we offer:
- Remote training sessions
- Group training webinars
- Custom training for large deployments
- On-site training (available for enterprise customers)
Contact us to discuss training options.
Is support included with my license?
Yes, all QRlogix Software licenses include:
- Unlimited email support
- Access to all video tutorials
- Interactive Online User Manual
- Software updates and upgrades per the terms of the software license
- Template design and deployment assistance
Feedback and Suggestions
We value your input! Share:
- Feature requests
- Usability feedback
- Bug reports
- Success stories
Send us your suggestions! Email: Support@QRlogix.com
Contact Information:
- Phone: 800-650-0632
- Email: Support@QRlogix.com
- Website: support.qrlogix.com