How to Get Help
QRlogix provides comprehensive support to ensure you get the most out of your software. Whether you prefer phone support, self-service resources, or video tutorials, we've got you covered.
Immediate Support
Phone Support
800-650-0632
Our phone support team is available to help with:
- Installation issues
- License activation
- Template design questions
- Printer configuration
- Troubleshooting errors
Hours: Monday - Friday, 9 AM - 5 PM EST
If we're unavailable when you call, we'll get back to you at our first available opportunity.
Email Support
Email us for:
- Non-urgent questions
- Detailed technical issues
- Template sharing requests
- Feature requests
- General inquiries
We typically respond within 1 business day.
Self-Service Resources
Quick Access via QR Code
Scan this QR code with your phone for instant access to support resources.
In-App Support Links
Access support directly from within QRlogix Software:
- Click the Support Options icon (marked F on the dashboard)
- Choose from:
- Video Tutorials
- User Manual
- Contact Support
- Online Help
Online Resources
Video Tutorials
Complete video library covering:
- Getting Started (v2.4.2)
- Label Builder Tutorial
- Form Builder Tutorial
- File Drop Templates
- Import from Excel
- Advanced Features
User Manual
Comprehensive PDF manual with:
- Detailed installation instructions
- Complete feature documentation
- Step-by-step tutorials
- Troubleshooting guides
- Code examples (ZPL)
Knowledge Base
Search our support articles for:
- How-to guides
- Best practices
- Common issues and solutions
- Tips and tricks
You're reading it now! Use the search function to find specific topics.
What to Have Ready When Contacting Support
To help us assist you faster:
For Installation Issues
- Windows version (32-bit or 64-bit)
- Admin access confirmation
- Error messages (screenshot if possible)
- License file location
For Printing Issues
- Printer model and driver version
- Label size being used
- Template file (if applicable)
- Example of incorrect output
For Template Design Questions
- What you're trying to accomplish
- Current template file
- Sample data or label image
- Software version number
Response Time Expectations
| Contact Method | Response Time |
|---|---|
| Phone (during hours) | Immediate |
| Phone (voicemail) | Within 4 hours |
| Within 1 business day | |
| Online resources | Immediate access |
Common Questions
How do I check my software version?
- Open QRlogix Software
- Click Setup and Preferences
- Version number is displayed at the bottom
Can I request remote assistance?
Yes! Contact us by phone to schedule a remote support session.
Do you offer training?
Yes, we offer:
- One-on-one training sessions
- Group training webinars
- Custom training for large deployments
- On-site training (available for enterprise customers)
Contact us to discuss training options.
Is support included with my license?
Yes, all QRlogix Software licenses include:
- Unlimited phone and email support
- Access to all video tutorials
- User manual and documentation
- Software updates for your version
Additional Support Channels
Template Library
Download pre-designed templates for common use cases:
- Microscope slide labels
- Tissue cassette labels
- Specimen labels
- And more
Partner Network
QRlogix works with certified partners who can provide:
- Custom template design
- Integration services
- On-site support
- Training
Contact us for partner referrals in your area.
Feedback and Suggestions
We value your input! Share:
- Feature requests
- Usability feedback
- Bug reports
- Success stories
Email: Support@QRlogix.com
Emergency Support
For urgent issues affecting production:
- Call phone support: 800-650-0632
- Leave voicemail with "URGENT" in the message
- Send email with "URGENT" in the subject line
We'll prioritize urgent matters and respond as quickly as possible.
Quick Links:
Contact Information:
- Phone: 800-650-0632
- Email: Support@QRlogix.com
- Website: https://qrlogix.com/pages/qrlogix-software-support